Called in on 22 October to cancel my order. No one live to talk to, left message to cancel my order. November 1st and my debit card has been charged. I call in to question some one about this the morning of November 1st. They stated that they have a record of my calling in, but no message. Interesting that you can call in 24 hours a day to place an order, but not for anything else. It is also curious no one tried to call me back. Any way, I ask for the order to be stopped, too late, it has already shipped today. I ask for a full refund and am told I will not get a full refund because of shipping costs. The Supervisor (Melissa) then tells me that she will e-mail me a shipping label to mail the product back. I will (according to Melissa) still be charged for the product being shipped to me. I told her that I was not fully satisfied with this result and she tells me that is the best she can do. I then come to this website and see that some one from Purity Products responded to an earlier complaint and tells the complainer to contact Joel Joseph (Customer Care Manager) because they want their customers to have full satisfaction. That is exactly what I want! So I called back and asked for Joel Joseph, (he is not there today). I asked if he is a Customer Care Manager and am told he is a Customer Care Coordinator. Did Joel get demoted?
200 Terminal Drive Plainview, New York USA