After seeing a video of Dr. Oz extolling the miracle weight loss supplement Raspberry Ketone in an online add, I decided to try the trial offer of a 30 day supply of both the Raspberry Ketone and the ColoCleanse Pro recommended by Dr Oz’s ‘expert’ to accompany the Ketone for the most benefit. The cost was $4.95 each for shipping and handling. I’m very careful of online orders and watch closely for ‘repeat charges’ or ‘will be billed unless cancelled by….’ etc. tricky little boxes to be checked or unchecked which might lead to unintended charges. Should I ever go forward with the purchase, I flag my calendar as a reminder of the cancel date! I saw NO such issue and believed I was only to be charged for the trial bottles, 4.95 for each product. If after the trial use I wanted to purchase I could contact the company. I took the products as recommended and received no weight loss benefit. I expected that to be the end of the experiment. Yesterday I looked at my checking account and was shocked to see two charges for $89.99, a total of $179.98!!! I called the number on the bottle and also a contact number the bank had on file from the original trial offer charge. After literally hours on hold for one number and the other number having a busy signal for 10 trys, I tried again today, after waiting on hold a long time a representative answered. She assured me I had created an ongoing account for the product and that I had had 14 days to cancel and since I had failed to do it in the time allowed the charge was non refundable. I had to INSIST to cancel an account I had never knowingly created over her attempts to offer me a ‘special’ discount rates for my future use! And if I would just keep using I’d acheive my goals. i ASKED IF THE COMPANY DID NOT HAVE ANY POLICY FOR A REFUND if the customer returned unopened product and was unhappy. NO! I feel like I’ve been robbed!
2338 Rowland Ave Savannah, Georgia United States of America