Complaint: I read with interest the Ripoff Scamss about safelite autoglass. As an ex-employee I can confirm that there are many occasions when customers referred by their insurance companies are paying a substantially higher price for their auto-glass parts than if they called safelite from a ‘phone directory etc. The important thing to keep in mind is that Safelite agrees prices with each insurance company for each make/model/glass part installed or supplied by safelite to customers of that insurance company. In theory this should give the customer a competitive price BUT in practice the customer may pay as much as $100 more for a windshield etc than if they paid as a “cash”” (ie no insurance) customer – and it could be even more. How can this happen? – (note that any given situation could be either just one or a mix of these): [1] The customer may well have a high deductible (the amount the customer pays – the insurance company pays anything over this amount). Many customers are confused about deductibles and think that they have to pay either the full amount every time or

Tags: Car Parts & Accessories

Address: sometimes

Website: though

Phone: that they have to pay BOTH the deductible and then safelite for any autoglass parts. e.g. If the deductible is $500 and safelite quotes $370 for a windshield – then the customer may think that this is better than paying $500 – so they don’t question this price or ask about a corresponding “”cash”” price – which could be $100 LOWER. [2] The customer may be having other work (body work etc) done to the vehicle under the same claim as the autoglass damage. In this situation the customer may be paying their deductible amount – $250 – $500 etc for the glass and the insurance company is paying for the body damage. Again