Snap Fitness Algonquin Illinois Review

I joined Snap Fitness in Algonquin Illinois on Dec.31,2008.I was told that if I was paying cash, I would still need a checking or savings acct. number as a default,and that the savings acct. would not be touched unless I gave prior permission.I paid cash up front for a 6 month membership,and then got an extra month free of charge.Which means my membership would be up in July and was told by the owner that after my prepaid time was over my membership card would be inactive. nThree months later,my daughter was diagnosed with a possible fatal illness.I called the Facility and spoke with an employee that worked there ,and clearly knew who I was since I was there almost everyday.I explained my situation ,and let them know I WOULD NOT be back to the facility.They told me they would take care of it and took my name and number and told me they would pass it on to the manager.I was never told to come in and return my membership card.In February 09,I recieved a call from the manager ,asking for my Feb.09 payment.I had no idea what she was talking about.Come to find out,they had been taking over $50.00 a month out of my savings account for the past 7 months!!I never once recieved an invoice ,reciept or phone call telling me this was going on. nAfter speaking to the manager,she refused to give me a number for the owner and told me “it wasn’t her fault that I wasn’t keeping an eye on my personal finances””.I called corporate several times

and they said that all clubs are independantly owned and there was nothing they could do

and that they would try to have the owner contact me. The owner finally called and said

“”sorry

theres nothing we can do for you””She said that it was explained to me in detail that I would be charged out of my savings account until I had come in to sign a release formand returned my membership card

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