Terry Wiseman’s Chrysler – Ford – Jeep Robinson Illinois

Complaint: Took my car in to the local Dodge dealor for a headlight malfunction and a check engine light. I dropped the car off at 3p.m. on Friday the 7th. I called back the following Monday to see what the problems were. The service guy told me I needed a new light sensor module and a emissions sensor. He informed me that the parts were comming from St.Louis via Fedex expedited. He then informed me that the costs of the parts was $103.11, and labor would be $150.00. He said it should be ready by the next day. Two full days go buy and still no call. I call them on a Wednesday to find out whats going on. They informed me that the parts were lost intransent, and they have no idea where they are. I asked them if they had a tracking number or any tracking information, and they said they weren’t sure. At this point I’m pretty upset because if you work in service, and you order something, it’s your part to know all of the information about that part. Again, I was told to call back. I waited untill Friday to call back, and this time the “master chrysler tech”” called in

Tags: Auto Dealer Repairs

Address: so there was no one to look at my car. I was then told

Website: at this time I’m ready to take my car to another dealer

Phone: yes I was told this from the tech manager. “”Your not our first priority right now

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Terry Wiseman’s Chrysler – Ford – Jeep Robinson Illinois is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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