Complaint: I purchased 4 tires & rims along with Road Hazard Insurance. The rims were mounted on the tires by Tire Rack. 17 months after purchase, the rim failed and caused a deflated tire. This destroyed the tire. Spoke to Penny at Tire Rack. She first offered to credit us $88.02 for the tire and nothing for the rim. After I told her that offer was unacceptable, she required me to take digital pictures and email them to her. Penny contacted me and stated that from the pictures alone, the damage was caused by moisture in an air pump even though the other 3 tires & rims are fine. She then proceeded to offer a 25% discount on a new tire and rim.
Tags: Auto Parts
Address: www.tirerack.com Internet United States of America