Town Square Ford Lincolnton North Carolina

Complaint: I called the dealer to make a service appointment for a Service Engine light that was on. They told me I could drop it off the folowing morning. When I took it in to drop it off, They asked if I wanted anything else, I said as long as it was in do the oil, rotate tires, she asked if I wanted new air filters and said the repair would run about $300. I said OK. At 4:45 we went in to pick the vehicle up, I paid $313. I get in the van and the service engine light was on. I went in and talked to the servie manger. He pretty much told me it was my fault. His person did not write the check engine problem down on the service order. He said he can’t work on it unless it is written down. Since I do not fill out the repair order, I did not see how this was my fault. He said they can only work on things they are authorized to do. They told me several different stories. The mechanic didn’t see it, they didn’t know, I spoke to a different service writer when I made the appoinment, etc. When I get back to work, I notice the hub caps are gone,(dealer rotated tire) also it was not $300 to fix the check engine light, that is just for rotate the tires and change the oil, it did not include fixing the light. For the hubcaps they told us that they were on when we left so it is not their fault. But if they put them on wrong, then it is. They were the last people to put them on. They said they would replace them with used ones, but without any timeframe. Still don’t have them, in fact they were on when we left, so the told us they would but never gave them, but every time they are confronted they say they offered. So where are they? Also they are very observant, they notice hub caps on cars when they leave, but they don’t notice “check engine light”” on when it is in the shop. They said

Tags: Auto Dealer Repairs

Address: it goes off when it tries to reset

Website: all we know is it was on when we dropped it off

Phone: they said the machanic didn’t see it

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