June 24, 2011 I faxed my RX for 2 generic Elestat at $34.41. Order 34002. It was billed to my Citibank card, with a foreign transaction fee of $3.11 July 24. , I called to enquire. Runaround. The customer service person (India?) told me: wait another week; second call: I should trace the package through the local post office! They showed it had never left their offices. 3rd call, tru-med was reshipping. August 25, no delivery. Sept 10, no delivery. telephone support said I would be refunded. I have not been refunded. Elestat continues to be listed on their web catalog, even though they can’t ship it, apparently. Previous prescription drug orders were promptly filled. What’s gone wrong? See their web site for a complaint linkage, which they don’t respond to.
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