Complaint: After questions regarding the payment process by myself and my sister-in-law, we were not told the truth. We were told that a credit card was needed simply to ‘HOLD’ the reservation, and that it would not touch the account- we were paying cash. While the cost was low ($117.00 for 1 day), the HOLD that wasn’t going to touch my account DID, and for $300.00! When I called to inquire they insisted they told me about the $300 – I’ve got news…NO THEY DID NOT, I specifically asked how much would be held on my account and was told nothing, it’s precautionary. Needless to say, they need to be ALOT more up front when questioned about their policies. The whole process seemed very shady!! I’m frightened that I ever gave them my information. Cons: NOT honest about policies when asked (it’s in the fine print) And the van was practically falling apart, the brakes smoked going down the smallest hill, there were metal parts of the seats sticking out (at least in 3 spots – one ripped my friends sweater). Mamaneesa Binghamton, New YorkU.S.A.
Tags: Auto & Truck Rental
Address: 339 Front Street Binghamton, New York U.S.A.