Vitacost, Suzhou Other Review

In April 2008, I ordered a small amount of supplements from this company. I live abroad and paid a HIGH shipping fee for UPS delivery. However, the package arrived 3 days later no problem. nOnce I decided to reorder, I expected the same prompt delivery and I placed a much higher valued order. That order was never processed. I didn’t get an email stating why, just sat there on my account page. nI figured out through trial and error that any value over $50.00 gets custom fees charged upon delivery, so I made two smaller orders (and paid shipping fees of over $40.00 for each). Those were rushed right through but were stalled at customs over content . . . suspicions? Didn’t seem to matter that I ordered the exact same items a month prior. nI contacted Vitacost with my situation and they seemed less than interested. “Not our problem”” was essentially the response. They didn’t contact UPS

didn’t offer me a refund

didn’t offer a credit

didn’t offer to replace the items (by sending to a stateside friend) – – just didn’t seem to care at all. I’ve yet to receive the items and am getting the runaround by Chinese UPS (no big surprise there). Yes

custom regulations may not be their problem

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