I ordered what I thought was a trail sample as in big bold letters there ad reads where to send your trail today. The order came with a sample of another product. No paper work. My account was charged two seperate charges which was shipping. Two weeks later two seperate large charges appeared on my account. They tell you that it was not a sample and so you have 14 days to sample and then cancel account. This appears nowhere in their ad. They will not reemburse you but will cancel so no more shipments can be made. I said I would never have ordered the product anyway as it burned my eyelids. It is a big scam and bad product!!!!!