World Class Group Mechanicsburg Pennsylvania Review

World Class Group is a discount health plan. I’m not sure if they are out of NY. I called them in June 2005 when I saw an ad in a local newspaper and called to get the plan since my Medicare would not kick in until June 2006. nI called in early May 2006 to cancel, but the representative said I could not cancel and to wait until end of May. I had a bank account set up solely for this World Class Group monthly billing of $29.95 (which they hicked up from $27 several months ago, but I did not ask any questions and just let it slide). I paid monthly faithfully with no lapse in service. Thankfully I never had to use the service. nBased on my bank statements I sincerely thought that my billing went through any time between the 19th-22nd of each month. So I figured I had time to call and cancel and stupidly waited until June 16th at 3:43pm to cancel. I got an answering machine (when their office hours were supposed to be from 8am-5pm). Since I figured that was done with, I did not deposit any more money into the account. I called again June 17th and left a message to ask if they’d had a chance to close my account. nI checked my bank statement online the evening June 20 and saw the bill hit on June 20, causing my bank account to be in the negative with a $32 insufficient funds fee. I called World Class Group to ask what happened. I think they are a VERY small operation because the lady I spoke to turned out to be the “director”” of Customer Service (and each time I called I kept getting her). She said they had no record that I called in early May and no record of my June 16th call. I was told that they bill me on the 15th of each month and that even if I did call on June 16th

I missed it by less than 24 hours anyway. They then explained to me that the dates I see on bank statement are when the bank accepts the bill. Although I still don’t understand banking things

I took her word for it and apologized for not knowing that and that I was basing everything on the date the bank statement listed. nI sheepishly asked if they would reimburse the $29.95 and the insuffienct funds fee since I was not allowed to cancel in early May when I originally called. She said that their customer service person should have closed my account in May when I called and there was nothing they could do about that now but would terminate the representative who wouldn’t let me cancel. Since they have no record of the May call

she would only reimburse the $29.95 and that I had to take up the bank. nThis was so upsetting to me

not just the $32 (I know $32 isn’t much to most people

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