On November 2015 i purchased hair from YHE based on the reviews on their website, you tube videos, etc. I totally think they stage those videos because I KNOW good quality hair as I have been purchasing hair for many years!! I have hair that I have had for 3 plus years that still looks GREAT phoenomenal infact. I know that things can happen and batches may be bacd due to circumstances beyond your control when dealing with 3rd party vendors which is why I contacted YHE to inform them of my complaint and dissatisfaction. I then I had an even bigger problem…. which is the way they handled my concern/complaint!!! I was very cordial and professional giving them the benefit of the doubt. We all know people are busy and so am I. But to let an issue go on for months is unacceptable. I emailed soley to have a record of the conversation and responses provided I needed to take further legal action. Their lack of attention to this issue shows more than I can say. Today April 17th 2015 they FINALLY emailed me to say they will not do a thing to resolve this issue satisfactorily. I first contacted them the first week of Feb only 4 weeks after my initial install. They half a#$ed and barely responded to my emails… at times taking 2 weeks before responding even when I respondd immediately to them. Then the responses were vague and repetitive like it was coming from different people. Enough was enough! The service sucks the hair sucks and I need to let the world know to be conscious of this and advise anyone to think twice before buying hair from them. I wish I had the opportunity to see an independent review like this from one unhappy customer or 2 max to make a better decision. I am upset because I feel taken advantage of and scammed. I think they delete reviews on their site to make them seem perfect. Problems arise in any business but it is how you deal with them that makes or breaks the situaton. I feel taken advantage of on 2 levels. I paid top dollar $720 worth of hair I ordered for my install all to be left with a rats nest. You should see this hair its insane! I ordered Deep curl which resembles my texture and it was a complete nightmare. The hair matted up horribly. When I washed it it looked ok for that day then it matted more and more until it was unbearable. When talked to the customer service agent Teeto and then to Lauren after I finally called them on the phone….. Lauren specifically stated the hair should last for 1 to 2 years minimum and clearly I am under that. I followed thier instructions to a T. I didnt cut the tracks during install, I purchased $45 worth of shamppoo and conditioner and followed their instructions to a T! I know good hair and I know how to take care of quality hair. I am not new to this. This is some BS!!! I offered to send the hair back, to send pictures to do anythig because I KNOW in my heart this is just plain WRONG!!! At least offer a concession, some sort of a win win, meet me half way etc.! They refused to replace it or refund it. They said IF you give us more money we will offer you a discount? WTF? A discount? I dont want to spend another dime on this whack a##horse hair! SO I am warning people to NOT buy from this company their service sucks AND their hair sucks!!! And I feel like I was scammed out of $750 for this suppose-ed hair! Dnt waste your time or your hard earned money. IF they would have handled it better this whole thing could have been avoided. BBB is next and ALL hair blogs is next , as well as a letter from my lawyer. This is not about the money anymore its about integrity and customer service. So I will spend whatever amount of money needed to get them to pay attention to a customer and take care of a situation that they consciously chose to ignore. Don’t be fooled by them!!!! Think twice and 3 times before buying ANY hair from them. I wish I would have used my American Express Card!!! They dont play with things like this. They WILL NOT get away with this!!
955 E. Campbell RD. Suite 600 Richardson, Texas USA